Tru Vue® is known in the industry for its innovation and quality. Delivering on our customers’ expectations takes the efforts of a dedicated team. One of the key players behind our quality initiatives is Jason Kane, a Tru Vue quality specialist, who’s been at Tru Vue for over 26 years. Jason is currently in charge of quality training, inspection, and managing the audit program.
Improving quality & empowerment
Assigned the task of improving the audit program several years ago, Jason set out to make changes that improved the consistency of communication and understanding between employees, increasing inspections, and establishing ongoing training. His work with how standard operating procedures (SOPs) are handled has resulted not only in improved quality but also empowerment among employees at all levels who are able to submit recommendations for SOPs, many of which are accepted into the company standards.
“At Tru Vue, we are promoting quality all the time and in every position,” said Jason, talking about the daily work that goes into production at the company. “We have a culture where there is freedom for anyone to bring attention to problems in order to correct them.”
A culture of quality
Employees in positions from various departments at the company, such as human resources and engineering, are involved in the quality process in the role of auditors. This in-depth system of checks and balances has resulted in a quality environment that helps Tru Vue deliver the best and most consistent product on the market. It has also resulted in greater interaction between business units and invested employees not directly involved with making the products in the process.
Jason says that customer feedback is a major driver of the continuous training and improvement program at Tru Vue. For example, recent enhancements to anti-reflective products, including Museum Glass®, were a result of customer feedback concerning the ease of cleaning. Tru Vue maintains a database of customer feedback that comes directly to the company through a variety of channels, including account reps who keep in close touch with the quality and continuous improvement teams.
“One cool part about being in quality is you get to be involved with all the new products and product improvements,” said Jason. “Everything has to go through us, from environmental testing to shipping.”
Years of continuous improvement
With more than two decades of experience, Jason has seen many changes in how quality is handled at the company. Training has become more extensive, and the company has added quality tech and inspector positions.
“We’re better than ever at keeping flawed product from reaching our customers, catching issues before the product is shipped,” said Jason. “Our equipment and maintenance is always improving.”
Though much of his day revolves around training employees and managing audits, like many Tru Vue employees, Jason ultimately thinks of the end product on the customers’ walls.
“It gives you a sense of pride that all over the world you can see family pictures framed in homes and works of art in museums,” said Jason. “I like knowing that we are the only company that can deliver these quality products.”
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This article is intended for educational purposes only and does not replace independent professional judgment. Statements of fact and opinions expressed are those of the author(s) individually and, unless expressly stated to the contrary, are not the opinion or position of Tru Vue or its employees. Tru Vue does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented.